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A. Explain how training and development may engage employees at every stage of their career development by doing the following:
1. Explain how the organization’s floor agents can use training and development to advance their careers within the organization.
2. Explain how the organization can use training and development to identify individual floor agents to move into succession planning for promotion into management positions (e.g., client sales manager, store manager, supply chain manager, or project manager).
3. Explain how training and development can be used to help floor agents map a specific, desired career path (e.g., client sales manager, store manager, supply chain manager, or project manager).

B. Discuss communication during the training process by doing the following:
1. Discuss how trainer communication could affect performance feedback and mitigate conflict. Include nonverbal and improvisational communication strategies.
2. Explain how trust and communication would benefit the training program.

C. Explain how the training program will ensure inclusivity while meeting the needs of a diverse population of employees. Include the following topics:
• accessibility (e.g., physical ability or mental ability)
• identity (e.g., age, race, gender, or culture)
• learning style (e.g., talents, skills, education, or prior experiences)

D. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.

E. Demonstrate professional communication in the content and presentation of your submission.

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