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A. Identify four measurable learning objectives for the training program that would help develop the floor agents’ selling capabilities.

B. Describe a training program you would develop and how it would appropriately address the learning objectives.
1. Justify how the training program is supported by adult learning theory and behavioral theory.

C. Recommend one in-person and one technology-facilitated method for effectively delivering the training program.
1. Justify the rationale for each recommended delivery method from part C.

D. Identify a desired result of the training program for each learning objective from part A.

E. Explain how you will evaluate the desired results from part D by doing the following:
1. Recommend one metric to evaluate the results of the training program.
2. Explain how to calculate the recommended metric.

Note: You will not need to perform the calculations.

3. Explain why the chosen metric is an effective option for evaluating the training program.

F. Acknowledge sources, using in-text citations and references, for content that is quoted, paraphrased, or summarized.

G. Demonstrate professional communication in the content and presentation of your submission.

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