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For writing assignment #4, the report to the supervisor, the first section of your report will be a memo. This discussion topic is designed to prepare you for writing the memo.
In the past, you might have been told that memos should be direct and to the point.
However, when delivering bad news, or when attempting to persuade an audience to take action when they don’t understand why it is necessary to take action, starting the memo with a gentler tone can be more effective.
In the learning resources for week 5, you watched a video from the Purdue OWL, “The Basic Memo.” At the 3:26 mark of that video, the narrator mentions that, when delivering bad news in a memo or when trying to be persuasive in a memo, building up the main point can be an effective rhetorical strategy.
Cynthia Meason, from Small Business Chronice, in her article “How to Present Bad News in a Business Memo,” makes the case that a bad news memo should start with a statement that reflects good will.
The University of Houston-Victoria (UHV), in its tips titled “Bad News Correspondence,” points out that bad news correspondence should begin with an expression of appreciation.
With this in mind, please post a draft of your memo to Mark Carmen. Apply these principles of using a gentle tone, perhaps expressing good will or appreciation.
Make sure you have the correct headings at the top of the memo, and keep your memo to no more than 150 words.
Make sure you understand the situation described in writing assignment #4 before writing your memo.
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