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AIDET is introduced below and is something you can practice before your first patient interactions.
Tools for Effective Communication
AIDET is introduced below and is something you can practice before your first patient interactions.
AIDET® is an acronym (Acknowledge, Introduce, Duration, Explanation, Thank you) that represents the components of an effective communication framework to leverage during interactions, especially with people who might be nervous, anxious, or vulnerable. Developed by Studer Group as the “Five Fundamentals of Patient Communication” in the mid-1990s and later registered by Studer Group as AIDET®, it is most often used by healthcare professionals to communicate with patients and their families, as well as with each other. Research studies confirm that this approach appears to improve communication between healthcare professionals and their patients.
A – Acknowledge. Greet people using appropriate tone and body language and use their names if you know them.
I – Introduce. Introduce yourself to others. Tell them who you are (including skill set, experience, and qualifications, if appropriate) and how you are going to help them. Escort people where they need to go rather than pointing or giving directions.
D – Duration. Provide a time estimate and identify the next steps. Keep in touch to ease waiting times. Let others know if there is a delay and how long it will be.
E – Explanation. Explain step-by-step what to expect next, answer questions, and let the other person know how to contact you. Assess comprehension using the teach-back method. Listen and respond with compassion if needed.
T – Thank you. Foster an attitude of gratitude. Thank people for their patronage, help, or assistance.
For additional reference see: The AIDET® Communication Framework
Customize effective communication for your patients.
Include the following aspects in the discussion:
Create a script for patient communication about any topic you wish
Use AIDET and have a brief paragraph for each
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