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The purpose of this paper is to demonstrate your understanding of the communication between provider and patients by applying that knowledge to some provider-patient interactions.
The dramatizations in this video show a variety of approaches as hospital personnel interact with patients. Make note of which techniques are effective and which aren’t. You should use what you learned from the reading to make your assessment.
“Say This, Not That”(16 mins)

In your paper, use the course material to discuss the following questions.
What communication behaviors stood out to you as ineffective?
Which communication behaviors seemed effective?
What communication tips would you give to health professionals and patients based on what you observed?

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