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Case Studies are a useful learning tool used in crisis management education to give students a feel for the complexities of real crisis management and how the theories, models and research being studied can be used in practice.
Your assigned Case Study is the California Wildfires involving Pacific Gas and Electric (PG&E). You are to research (Google) this topic for the content.
Learning Objective: To diagnose what the problems or issues in the case are, and why they have occurred, to consider a variety of solutions, and to justify what you believe to be the best solution.
Steps in Analyzing Crisis Management Case Studies
1. Establish what has happened historically up through today.
2. Describe the Crisis Stages that occurred using those that were presented in class. Be thorough especially in the First Stage.
3. Determine the causes of the crisis.
4. Develop possible solutions and evaluate each.
5. Should an apology have been given here? By whom? What should it include?
The case study analysis should be 7 pages and double-spaced with 12-point font. References should be cited in the APA format. Please follow the methodology provided in this document.

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