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Prior to beginning work on this discussion forum, watch the film W. Edwards Deming: Prophet Unheard, review Chapters 1 and 2 from the course textbook, and review the weekly lecture.
The above is an image illustrating W. Edwards Deming’s famous 14 points for management. Select your organization, or an organization you know of, to complete the assignments in this course.
In your discussion post,
Compare Deming’s definition of quality (a product or a service possesses quality if it helps somebody and enjoys a good and sustainable market) with the definition in Chapter 1.
Discuss the importance of quality.
Explain how the organization you have selected defines and applies quality.
Explain some of the organization’s practices used in managing human assets, and in sharing data and information with employees, customers, and suppliers.
Discuss how the organization aligns its business practices with key organizational objectives.
Describe how well the organization performs and whether the performance gives them a competitive advantage.
Reference :Evans, J. R., & Lindsay, W. M. (2020). Managing for quality and performance excellence (11th ed.). Cengage Learning.
Dawson-Pick, D. (Producer). (1992). W. Edwards Deming: Prophet unheard (Links to an external site.) [Film]. BBC Worldwide Learning.
Chapter 1: Introduction to Quality
Chapter 2: Foundations of Quality Management

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