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Read Chapter 1 in Ross, T. K. (2014). Health care quality management: tools and applications. San Francisco, CA: Jossey-Bass.
Read pages 2-3 in U. S. Department of Health and Human Services Health Resources and Services Administration (2011). “Developing and Implementing a QI Plan.” Retrieved from: https://www.hrsa.gov/sites/default/files/quality/toolbox/508pdfs/developingqiplan.pdf
Watch Improvement Foundation (2016, Jun 7). “What is the difference between quality assurance and quality improvement?” Retrieved from: https://www.youtube.com/watch?v=qDXf2xmv_QQ.
After completing your readings, explain the five components of a system. Provide several examples from your workplace or other place you visit regularly where you have observed the five components of a system. Then after completing your readings and watching the video, “What is the Difference Between Quality Assurance and Quality Improvement?,” consider your employer or other health care facilities that you may have visited. Describe the various components of the health care delivery system that may increase or decrease the quality of a good or service in the eyes of the consumer.

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